If you have registered your e-mail address, you will receive a confirmation by e-mail after placing an order. If we can not deliver your order unexpectedly, we will let you know as soon as possible. If the order has already been paid, we will try to refund the payment via the payment method you use. If the reimbursement has to be done in another way, MyNovelty.eu will inform you of this and ask you to contact the customer service department who will handle the refund.


MyNovelty.eu is extremely careful in the registration and processing of orders and strives to deliver your orders to your home address, in accordance with your chosen delivery method.

MyNovelty.eu will process orders as quickly as possible and in order of arrival. We strive to deliver within 2 days after confirmation of an order, unless otherwise agreed. Although we try to deliver within the set deadline, delays may occur due to unexpected events. In the unlikely event that the delivery does not take place within 5 days, you can cancel the order free of charge.

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